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Sales Tax
Orders shipped within the state of Michigan will be charged a sales tax of 6.0%.
Shipping
US CUSTOMERS
We offer free domestic ground shipping on all orders over $100. All orders are shipped via the USPS or UPS. Both options are available during our checkout process. All orders placed before 3pm EST Monday thru Friday are shipped the same day. Shipping times vary depending on shipping method used and specific delivery times are not guaranteed.
INTERNATIONAL CUSTOMERS
We are happy to offer shipping to outside of the United States. For certain countries or large value overseas transactions we may request additional proof of identity by supplying a photocopy of your photo ID and credit card. We do not ship to the following countries due to the high rates of fraud, Indonesia, Nigeria, Romania or Singapore
Shipping times are estimated in business days, and do not include weekends or holidays. Shipping times are approximate and subject to change due to circumstances beyond our control. Longer delivery timeframes are applicable for shipping outside the continental United States. We offer international shipping to many countries. All orders over $100 must be shipped using Experss Mail (EMS) or another express shipping method. Priority mail will not be an option. We will contact you if you have an order over $100 and have accidentally chosen the priority mail option. If we do not hear back from you within 3 days, your order will be cancelled. If you place an order for $100 or less and specify USPS priority mail international, you agree that it could take up to 45 days for your package to arrive. This service is not insured or trackable once the package has left the United States. Please be sure that you are willing to take that risk. There are no guarantees on delivery time frames on international orders. Experience RC, LLC will be not be responsible for delays in customs, customs fees, duties, taxes or brokerage fees. If a package is returned as undeliverable or refused by the customer through no fault of ours, the customer will bear the full cost of shipping.
Returns
All warranty claims for defective products will be serviced by their respective manufacturers and distributors.
Merchandise is to be returned in new condition with all original packaging, and all applicable manuals/materials. Please call us to obtain a return authorization number which will ensure quick and efficient processing of your refund or exchange. Please write the RA number on the outside of the shipping box or on a separate label, not on the actual product packaging. Please include your name, address and daytime phone number with return. Failure to obtain a return authorization could delay your refund/exchange/credit. A 15% restocking fee may apply to some items. The purchaser is responsible for all shipping costs associated with the return. Insurance or delivery confirmation is recommended. Experience RC is not responsible for lost, damaged, or stolen items. Returned items missing parts or are incomplete will not be accepted. All returns must be received with in 10 days after purchase. Items damaged during shipping must be reported to us within 24hrs. Please contact us immediately and save all damaged packaging. Pictures of damaged contents are and packaging is required.
Terms of Use Statement
Experience RC is not liable for any direct or indirect damages or loss from the use or misuse of any of our products. Radio control vehicles (products) are not toys and must be treated with respect.
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